During negative feedback from a client, it is important for the therapist to?

• A. Argue the point
• B. Listen fully until the client is finished
• C. Blame the client
• D. Ignore the feedback

Answer: (B)

When a client provides negative feedback, the priority is to listen fully until they are finished. This demonstrates respect for the client’s experience and helps the therapist understand the issue from the client’s perspective, reducing defensiveness and keeping the conversation productive. By listening attentively, the therapist can identify specific concerns, reflect back what was heard, and validate the client’s feelings, which strengthens the therapeutic relationship. After listening, respond with empathy, acknowledge the impact, and discuss practical next steps or adjustments to the plan if needed. Avoid arguing, blaming the client, or ignoring the feedback, as these responses damage trust and hinder progress.